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09:00 – 10:00

Registration, Networking and Meet the Sponsors

10:00 – 10:10

Opening Remarks

Welcome, agenda and protocols.

Kevin Johnson, CEO, CUDA

Gerry McConville, CEO, Capital Credit Union and Chairperson, CUDA Management Committee

10:10 – 10:40

Legislative Outlook

The current policy review is a once in a decade event. How do legislators view the financial services sector today and the role of credit unions in the decade ahead? What changes may arise from the policy review and what is the credit unions’ role in evolving the model?

Guest: Seán Fleming TD, Minister of State with responsibility for Financial Services, Credit Unions, and Insurance

Moderator: Kevin Johnson, CEO, CUDA

10:40 – 11:10

Regulatory Outlook

Credit unions have shown resilience during the pandemic but many face sustainability challenges. How do regulators view credit unions today and what regulatory themes can boards and management expect in coming years?

Guest: Patrick Casey, Registrar of Credit Unions, Central Bank of Ireland

Moderator: Kevin Johnson, CEO, CUDA

11:10 – 11:30

Energy Break and Meet the Sponsors

11:30 – 12:15

What Consumers Want

COVID 19 has accelerated changes in consumer behaviour and competition. What do consumers value today and how do you measure it? What do these changes mean for credit unions and how do we translate member trust into sustainable financial performance?

Speaker: Michael Killeen, Chairman, The CX Company

12:15 – 13:00

Opportunities in Financial Services

The pandemic unleashed dramatic changes in Irish financial services. As banks, moneylenders, and fintechs alter strategy, what will the landscape in Ireland look like? What opportunities exist for credit unions and how might these be captured? Does the traditional credit union purpose and model fit in the new landscape or is change required?

Speaker: Jon Ihle, Deputy Business Editor, Irish Independent

  • Gerry Ryan, Chairperson, First Tech Credit Union
  • Mark Wynne, Chairperson, Board of Directors, DUBCO Ireland Credit Union
  • Ann Walsh, Secretary, Board of Directors, Capital Credit Union
  • Frankie Watters, Secretary, Board of Directors Dundalk Credit Union
  • Dr. Gráinne Brennan, Chairperson, Board of Directors, Member First Credit Union

Moderator: Peter Mitchell, Principal at Business Talk PR

13:00 – 14:00

Lunch, Networking and Meet the Sponsors - Bay Brasserie Restaurant

14:00 – 14:50

Right Solution at the Right Time

How do companies utilise data to design their business, engage consumers with personalised experiences, and build brand loyalty? What tools exist to turn data into actionable intelligence and how you preserve the human touch?

Speaker: Lynsey Trainor, Partner Development Systems, Microsoft

  • Cathal Tyther, Manager, The Solution Centre
  • Paul J Walsh, Chief Executive Officer, Peopl Insurance
  • Michael Cox, Head of Business Solutions, Intuity Technologies

Moderator: Peter Mitchell, Principal at Business Talk PR

14:50 – 15:20

Consolidation: Strategic Enabler or Last Stop?

In the absence of meaningful collaboration more consolidation is inevitable. All credit unions should develop a strategy on consolidation but how should this be approached? What lessons have been learned in Ireland over the ten years since the Commission on Credit Unions Report?

Speaker: Donal McKillop, Author and Professor of Financial Services, Queens University
Moderator: Peter Mitchell, Principal at Business Talk PR 

15:20 – 15:40

Energy Break and Meet the Sponsors

15:40 – 16:40

Canadian Best Practices

Canada is considered as global best practice for credit unions. But what are the business models that exist in Canada today and what is their value proposition to the market? Why has Canada succeeded with collaboration and what were some of the key cultural and governance factors on the journey?

Speaker: Shelley McDade, CEO, Sunshine Coast Credit Union and Vice Chair, Central 1

16:40 – 16:45

Closing Remarks

16:45 – 17:15

Networking and Meet the Sponsors

19:00 – 20:00

Drinks reception hosted by CMutual Group – Ballyvaughan Suite

19:00 – Late!

Gala Dinner and Dance, Lettermore Suite

Please note the agenda may be subject to change due to factors outside of CUDA’s control.