Member Services Officer (MSO) x 4 (Ref MSO 2020)

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Member First Credit Union Ltd is now inviting applications for the following positions

Member Services Officer (MSO) x 4 (Ref MSO 2020)

Summary Objective of the Role:

Member First Credit Union (MFCU) is an innovative, progressive, modern financial services provider, with over 77,000 members.  We have multiple branches in Artane (D5), Artane Castle (D5), North Strand (D3), Northside Shopping Centre (D17), Raheny (D5) and Swords. We boast total assets of €272 million.  MFCU prides itself on embracing technology to enable members to transact easily with the credit union, while still remaining firmly rooted within the community.  Our core value is to serve our members and the community, whilst striving to maintain the highest professional standards through innovation.  A unique opportunity has arisen within MFCU to provide direction and support towards the achievement of this vision.

MFCU is looking to recruit 4 MSOs. The MSO role will report to the branch supervisor and will be responsible for carrying out a range of teller and administrative activities while at all times demonstrating the MFCU commitment to “The 3 Ps” of member service: Professional Service, Positive Experience and Personal Touch.

Key Responsibilities:

  • Demonstrate consistent commitment to and proficiency in “The 3 Ps” of MFCU member service
  • Accurately and diligently handle cash, reconcile balances and account for any inconsistencies
  • Handling member queries, opening new accounts and informing members of the wide range of products and services available to them
  • Complete duties in other departments (including the MSC) as required by management
  • Carry out designated start and end of day processes in line with procedures and policies
  • Process automatic member payments including EFT’s, Standing Orders and Foreign Exchange
  • Comply with all policies and procedures of the Credit Union, including Anti-Money Laundering and Fraudulent Transaction Reporting
  • Handle member loan applications and underwriting processes under the guidance of the loans team
  • Represent the Credit Union at promotional events as required
  • Handle and where possible resolve member complaints in a professional manner
  • Prepare documentation for Credit Union products including insurance, loan protection, life savings and Member Death Benefit Insurance claims
  • Complete administrative duties assigned to the role such as filing, and maintenance of stationery and marketing material
  • Protect all member data in line with GDPR guidelines and MFCU ISO policy

The Successful Candidate Should have the Following Attributes:

  • Professional telephone manner and the ability to communicate effectively when handling telephone enquiries
  • Can manage transactions and till balancing tasks with accuracy and personal accountability
  • Self-motivated with the ability to work effectively as an individual or within a team structure
  • Excellent written, administration and oral communication skills, fluency in spoken and written English
  • Strong time management skills with the ability to multi-task/prioritise tasks effectively
  • Efficient and well organised with exceptional attention to detail
  • Works effectively with different personalities and demonstrates respect for all colleagues
  • Is willing and flexible in moving between tasks, departments and branches

Required Experience and Qualifications:

  • Pass leaving Certificate or Equivalent
  • Cash handling experience and attention to detail is essential
  • Strong communication and interpersonal skills, with the ability to work under pressure
  • Excellent administration skills with a good knowledge of MS Office
  • Experience working in a credit union or bank and working towards APA Loans standard or equivalent

Applicants should state clearly the position they are applying for by quoting the reference MSO 2020

Applications including CV by email only addressed to recruit@pinta.ie

Closing Date for receipt of applications is 14th February 2020

Short listing may apply and assessment will be done on the basis of the information provided in the application

Member First Credit Union Ltd is an Equal Opportunities Employer