CXi Report – Credit Unions win for the 7th Year in a Row

By October 19, 2021News

Following the announcement of Credit Unions winning for the 7th year in a row, Kevin Johnson, CEO of the Credit Union Development Association, commented…

‘As banks continue to reduce their presence in local towns and villages across the country, credit unions are winning both the hearts and heads of consumers who consistently appreciate and trust the credit union brand and are now moving their accounts and borrowing needs across in increasing numbers as banks branches close. Credit unions have been loyal to their communities for years and that loyalty is now paying off.

While credit unions have invested heavily in their digital capabilities in recent years to meet the convenience needs of many consumers, they have not abandoned those, of all ages, that prefer the face-to-face customer experience, whether it’s a simply transaction or a complex query.’