Credit Unions top Customer Experience for fifth year in a row

Irish Credit Unions have once again been named Ireland’s best customer experience for the fifth time in a row in a CXi Ireland Customer Experience (CX) Report, and has won the top prize every year it has been in existence.

This is the fifth CXi Ireland Customer Experience (CX) Report and only 15 brands saw their score improve in the last year.  The credit union has been the number one brand since the inception of the awards and is one of only 3 brands to retain their top ten status.

This is a fantastic result for credit unions, and is testament to the member-centric focus that is an essential part of the credit union experience.