We are in the process of communicating with each of the ten participating credit unions in relation to the Digital Transformation Programme 2018 (DTP18) of which they were a contributing partner. The goal is to provide an update on the programme of work, conclude this phase and outline for them how they can benefit from the knowledge and solutions developed. We conducted a full review of DTP18, recognising certain shortcomings, notably in communication, we are adjusting our approach based on these learnings, and this has been factored into the CUDA strategic plan.
Our review concluded that 16 of the original 21 deliverables are complete, with 5 of the original deliverables not live today. Of these, 3 are being actively worked upon and can reasonably be expected to be launched in coming months, 2 must be revisited in light of learnings and changing requirements. These are all set out in the communication and a sample of that detail is provided below:
Scope based on Investment Invitation
Category |
Projects |
Target Delivery |
Status Dec 2018 |
Status Today |
Next Step |
Digital Transformation
Hive
Projects to digitise current business practices and new digitally enabled services |
1. Hive, lead management integrated with digital marketing
Goals: Revenue growth, process efficiency |
Q1 |
Delayed
Additional legal work required to ensure compliance, contracts with participating credit unions. |
Completed
Live in 4 CUs, 11,000 loan enquiries processed since launch, 67% conversion, €23.5 million issued. |
User group meeting in Microsoft HQ on 22.10.2019 (provisional) |