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Strategic Development

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Hive User Group

By Owner Members, Strategic Development

Hive, the Solution Centre managed CRM system is the digital platform or place where all other plug-ins can and will reside, e.g. the loan application form, the member application form, Percolate etc. It is also the platform to support a wide range of sales and service processes. A good example of the combining of these two functions is the ‘member consent’ gathering facility which is being delivered in an incredibly low-cost relative to competition, low

This will be a quarterly forum dedicated to driving this collaborative platform to support participants lending business and operational efficiency.

For further information please contact Cathal or Kevin at cathal.tyther@solutioncentre.ie or kevin.johnson@cuda.ie

Solution Centre Programme Update

By Owner Members, Strategic Development

We are in the process of communicating with each of the ten participating credit unions in relation to the Digital Transformation Programme 2018 (DTP18) of which they were a contributing partner. The goal is to provide an update on the programme of work, conclude this phase and outline for them how they can benefit from the knowledge and solutions developed. We conducted a full review of DTP18, recognising certain shortcomings, notably in communication, we are adjusting our approach based on these learnings, and this has been factored into the CUDA strategic plan.

Our review concluded that 16 of the original 21 deliverables are complete, with 5 of the original deliverables not live today. Of these, 3 are being actively worked upon and can reasonably be expected to be launched in coming months, 2 must be revisited in light of learnings and changing requirements. These are all set out in the communication and a sample of that detail is provided below:

Scope based on Investment Invitation

Category Projects Target Delivery Status Dec 2018 Status Today Next Step
Digital Transformation

Hive

Projects to digitise current business practices and new digitally enabled services

1.      Hive, lead management integrated with digital marketing

 

Goals: Revenue growth, process efficiency

Q1 Delayed

Additional legal work required to ensure compliance, contracts with participating credit unions.

Completed

Live in 4 CUs, 11,000 loan enquiries processed since launch, 67% conversion, €23.5 million issued.

User group meeting in Microsoft HQ on 22.10.2019 (provisional)

Solution Centre New Deliverable

By Owner Members, Strategic Development

The on-line loan application for credit union members has now gone live. While noting that each loan related Solution Centre feature has its standalone benefits, the new loan application form facility connects the flow from Digital Marketing [e.g. Facebook and google adword campaigns], with Percolate which uses eircodes to confirm residence or employment within common bond, ID Pal to upload Member ID Verification [noting via CUDA was the only compliant way in which this can be achieved], On-line Loan Application that allows prospective borrower enter details with minimum questions based on answers provided, and then upload to Hive where the application can be managed appropriately to conclusion.

Solution Centre ProEnergy Home Loan on RTE News

By Governance, Owner Members, Strategic Development

We were delighted to see the Solution Centre Manager Cathal Tyther on Six One & 9 o’clock news on Wednesday 19th June talking about ProEnergyHomes.ie.

With this project the Credit Union is enabling more home owners members to retrofit their homes and improve their BER rating. Participating members benefit from low rate finance, easy access to grant funding and project managed alterations.

The clip from RTE News can be viewed here.

If your Credit Union would like to know more about the ProEnergy initiative, please visit www.proenergyhomes.ie or contact info@solutioncentre.ie.